01254 820980
WELCOME TO ICT DIRECT
Here Are The Most Frequently Asked Questions.
If you have an issue with your product then take a look at our FAQs and see if we have the answer. With over 25 years in the Refurbished IT industry, we know a fair bit about the faults that can occur so why not take a look and see if we can help.
Desktop PCs, Workstations & Tower Servers
Grade A
The machine is in excellent condition with very minor signs of use.
- Fully functional, working condition.
- There MAY be small hairline scratches.
- There will be NO cracked plastics, missing cosmetic items or missing feet.
Grade B
These machines will be in fully operational condition; however, they may exhibit visible cosmetic imperfections such as dents, scratches, and chips.
- Fully functional, working condition.
- There MAY be small dints.
- There MAY be small scratches exposing bare metal.
- There MAY be minor cracked plastic.
- There MAY be missing feet.
Laptops & Notebooks
ICT Direct Premium Grade
The laptop has been fully refurbished to look brand new.
- Screen:
- Fully functional, working condition.
- There will be NO dead pixels, dark patches, scratches or pressure marks on the screen
- Chassis:
- Fully functional, working condition.
- There will be NO dents.
- There will be NO deep or noticeable scratches.
- There will be NO cracked plastics or missing cosmetic items.
- There will be NO missing feet.
- The Keyboard and trackpad will have NO shine.
- There will be NO dead pixels, dark patches or pressure marks on the screen.
Grade A
Excellent overall condition. The laptop has been skinned using a vinyl covering.
- Fully functional, working condition.
- May have minor hairline marks on the chassis casing.
- No cracked plastics or missing cosmetic items.
- Possibility of very slight wear marks on the trackpad and keyboard.
- Screen will have no dark patches.
- Screen may have 1-5 dead pixels.
- Battery health 65%+
Grade B
Good condition with 1-2 cosmetic imperfections. The system will be in fully functional condition but is likely to have noticeable cosmetic defects which includes small dints, scratches, chips and other imperfections.
- Chassis
- Fully functional, working condition.
- There MAY be dints but NO bigger than 1cm in diameter.
- There MAY be deeper and noticeable scratches, which haven’t or cant be touched up.
- There MAY be missing badges or logos.
- There MAY be shiny keys or trackpad.
- There MAY be missing feet.
- Battery health 50%+
- Screen
- Fully functional, working condition.
- This unit MAY have 1 or 2 Lightly visible on solid colours 1 to 2cm in diameter white pressure mark or dark patches or up to 10 dead pixels on the screen.
- There may have Light scratches 1cm to 2cm.
- There may have 1 or 2 screen dint / pin mark / tiny surface damage
Monitors & All-In-One Desktop Pcs
Grade A
Excellent overall condition.
- Fully functional, working condition.
- Screen Unit and Front Bezel
- There will be NO scratches on the screen.
- There will be NO cracked plastics or missing cosmetic items.
- There will be NO dark patches on the screen.
- Screen may have 1-5 dead pixels.
- Stand
- There will be NO cracked plastics or missing cosmetic items.
- The stand MAY have instances of light scuffing/scrapes that does not show the bare plastic.
- There MAY be up to ONE small dent that does not crack the plastic OR up to ONE small scratch/scrape that shows the plastic underneath the paint.
Grade B
Well-used condition with cosmetic imperfections. The item will be in fully functional condition but is likely to have small cosmetic defects.
- Fully functional, working condition.
- Possibility of minor dents/indentations but these will be barely noticeable
- No deep scratches but there may be minor hairline marks on the chassis casing
- No cracked plastics or missing cosmetic items
- May have more noticeable scuffs on the stand but no cracks or damage
- No dark patches, scratches or pressure marks on the screen
- May have up to 5 dead pixels on the screen
- Some cosmetic restore paint may be used which is visible/noticeable
Grade C
Well-used condition with cosmetic imperfections. The item will be functional condition but will have noticeable cosmetic defects.
- Fully functional, working condition.
- Possibility of dents/indentations on the surround.
- May have deep and clearly visible scratches on the chassis casing and/or stand.
- Possibility of cracked plastics or missing cosmetic items.
- Screen may have a single pressure mark and/or up to 10 dead pixels.
- Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel.
We have a dedicated support team, who will make the process as simple as possible. It will be best to email them at support@ict-direct.co.uk, please include the following information:
- ICT Direct Asset Tag number (this is a silver label found on the case or underneath the battery for laptops) or the serial number for a monitor.
- Symptoms of the fault
- Steps taken so far to diagnose the issue
- Contact details
We will reply within a 6 hour standard. We may ask you to try steps to diagnose the issue.
Once diagnosed, we’ll send a replacement part or hardware, the next business day. Our support team will advise of this process which will depend on how we rectify the issue.
We’ll contact you afterwards to ensure that the fault is fixed and that you’re happy.
Our warranties are designed to be as easy as possible.
We cover mechanical failure of our hardware, within the term of the warranty starting from the date of invoice.
We offer an advance replacement warranty as standard: once the fault is diagnosed, we’ll send out a replacement part or replacement pc/laptop etc. In rare instances, we may need to pick up and repair the item (we’ll ask you to securely package the item and we’ll arrange a pickup from our courier).
We don’t cover for the following:
- Malicious or Accidental damage
- Where there have been modifications to the purchased specification
- Where evidence of dust or damp corrosion has taken place
- When used in locations detrimental to the health of the machine
- We cannot cover you for driver or software issues.
The Account Managed scheme is designed to build stronger long lasting relationships with our customers.
- You’d need to spend a minimum of £5000 with us annually.
- We’d ask for an estimate of your annual hardware budget and an estimate for the number of orders you’d imagine placing annually.
- We’d also need a confirmed direct dial number for you. We’d just check in with you 3-4 times.
An ICT Direct Managed Account benefits from:
- Personal point of contact
- Extended warranties as standard (5 year desktops, 3 year laptops)
- Free delivery on all orders
- Monthly full stock list
- Priority for new products
- Order prioritisation
- Custom sourcing on any required stock
All quotes are valid for 14 days or until the quoted stock is no longer available
If the order has not commenced within 14 days, we reserve the right to revise or discard the estimate.
Dell Beep Codes Explained
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.
If your computer beeps during start-up:
- Write down the beep code on the Diagnostics Checklist.
- Run the Dell Diagnostics to identify a more serious cause.
- Contact Dell for technical assistance.
| Code | Cause |
|---|---|
| 1-1-2 | Microprocessor register failure |
| 1-1-3 | NVRAM read/write failure |
| 1-1-4 | ROM BIOS checksum failure |
| 1-2-1 | Programmable interval timer failure |
| 1-2-2 | DMA initialization failure |
| 1-2-3 | DMA page register read/write failure |
| 1-3 | Video Memory test failure |
| 1-3-1 to 2-4-4 | Memory not being properly identified or used |
| 3-1-1 | Slave DMA register failure |
| 3-1-2 | Master DMA register failure |
| 3-1-3 | Master interrupt mask register failure |
| 3-1-4 | Slave interrupt mask register failure |
| 3-2-2 | Interrupt vector loading failure |
| 3-2-4 | Keyboard Controller test failure |
| 3-3-1 | NVRAM power loss |
| 3-3-2 | Invalid NVRAM configuration |
| 3-3-4 | Video Memory test failure |
| 3-4-1 | Screen initialization failure |
| 3-4-2 | Screen retrace failure |
| 3-4-3 | Search for video ROM failure |
| 4-2-1 | No timer tick |
| 4-2-2 | Shutdown failure |
| 4-4-3 | Gate A20 failure |
| 4-2-4 | Unexpected interrupt in protected mode |
| 4-3-1 | Memory failure above address 0FFFFh |
| 4-3-3 | Timer-chip counter 2 failure |
| 4-3-4 | Time-of-day clock stopped |
| 4-4-1 | Serial or parallel port test failure |
| 4-4-2 | Failure to decompress code to shadowed memory |
| 4-4-3 | Math-coprocessor test failure |
| 4-4-4 | Cache test failure |
