FAQs

FAQs2023-08-07T09:04:15+00:00

WELCOME TO ICT DIRECT

Here Are The Most Frequently Asked Questions.

If you have an issue with your product then take a look at our FAQs and see if  we have the answer. With over 25 years in the Refurbished IT industry, we know a fair bit about the faults that can occur so why not take a look and see if we can help.

What is the process for dealing with warranties?2023-08-02T15:26:33+00:00

We have a dedicated support team, who will make the process as simple as possible. It will be best to email them at support@ict-direct.co.uk, please include the following information:

  • ICT Direct Asset Tag number (this is a silver label found on the case or underneath the battery for laptops) or the serial number for a monitor.
  • Symptoms of the fault
  • Steps taken so far to diagnose the issue
  • Contact details

We will reply within a 6 hour standard. We may ask you to try steps to diagnose the issue.

Once diagnosed, we’ll send a replacement part or hardware, the next business day. Our support team will advise of this process which will depend on how we rectify the issue.

We’ll contact you afterwards to ensure that the fault is fixed and that you’re happy.

Further warranty information can be found here

Warranties, what’s covered?2023-08-02T15:13:00+00:00

Our warranties are designed to be as easy as possible.

We cover mechanical failure of our hardware, within the term of the warranty starting from the date of invoice.

We offer an advance replacement warranty as standard: once the fault is diagnosed, we’ll send out a replacement part or replacement pc/laptop etc. In rare instances, we may need to pick up and repair the item (we’ll ask you to securely package the item and we’ll arrange a pickup from our courier).

We don’t cover for the following:

  • Malicious or Accidental damage
  • Where there have been modifications to the purchased specification
  • Where evidence of dust or damp corrosion has taken place
  • When used in locations detrimental to the health of the machine
  • We cannot cover you for driver or software issues.

Full warranty conditions are found here.

How do I qualify to be Account Managed?2023-08-02T14:27:49+00:00

The Account Managed scheme is designed to build stronger long lasting relationships with our customers.

  • You’d need to spend a minimum of £5000 with us annually.
  • We’d ask for an estimate of your annual hardware budget and an estimate for the number of orders you’d imagine placing annually.
  • We’d also need a confirmed direct dial number for you. We’d just check in with you 3-4 times.
What’s a Managed Account?2023-08-02T14:20:40+00:00

An ICT Direct Managed Account benefits from:

  • Personal point of contact
  • Extended warranties as standard (5 year desktops, 3 year laptops)
  • Monthly account managed newsletter
  • Monthly full stock list
  • Priority for new products
  • Order prioritisation
  • Custom sourcing on any required stock
How to Purchase2023-08-02T14:09:38+00:00

How to Purchase – Public and Private Sector

General Information

Our website does not offer online purchasing, its mainly used for product information and pricing.

Schools, Colleges, Universities

We accept Official School Purchase Orders (these are usually emailed to us).

Education Institutions can benefit from 30 days credit terms. To do this please complete and email back our New Customer form

Public Sector 

We accept Official Purchase Orders (these are usually emailed to us).

Education Institutions can benefit from 30 days credit terms. To do this please complete and email back our New Customer/Credit form

Private Sector Businesses

Purchases are usually made by prepayment invoice. You can also apply for credit terms, please complete and return our New Customer/Credit form

Product Grading Guide2024-03-20T11:34:34+00:00

Desktop PCs, Workstations & Tower Servers

ICT Direct Premium

Extensively refurbished to look and feel like a brand-new device out of the box

  • No dents/indentations
  • No scratches exposing bare metal
  • No cracked plastics or missing cosmetic items

Grade A

Good overall condition. The unit may have fine scratches and scuffs which you would expect with wear and tear. Slightly larger scratches will be corrected with restore paint.

  • Possibility of 1 small dent/indentation less than 1cm but not on the same panel/side
  • No scratches exposing bare metal
  • No cracked plastics or missing cosmetic items
  • Some cosmetic restore paint may be used but this will not be visible

Grade B

Well-used condition with cosmetic imperfections. The system will be in fully functional condition but is likely to have noticeable cosmetic defects which includes dints, scratches, chips and other imperfections.

  • Possibility of dents/indentations bigger than 1cm in diameter
  • May have scratches exposing bare metal
  • Possibility of cracked plastics or missing cosmetic items but do not affect the functionality of the machine
  • Some cosmetic restore paint may be used and this may be visible
  • Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel

Laptops & Notebooks

Grade X

Excellent overall condition. The possibility of only the slightest cosmetic scuffs or marks due to normal use but these will be barely noticeable and this will be a great example for a laptop of its age.

  • No dents/indentations
  • No deep or noticeable scratches
  • No cracked plastics or missing cosmetic items
  • Keyboard and trackpad will have no shine
  • Some cosmetic restore paint may be used but this will not be visible
  • No dead pixels, dark patches or pressure marks on the screen

Grade A

Good overall condition. The laptop may have fine scratches and scuffs which you would expect from fair wear and tear. There may be slightly larger scratches corrected with restore paint or the laptop may have a vinyl skin covering.

  • Possibility of minor dents/indentations but these will be barely noticeable
  • No deep scratches but there may be minor hairline marks on the chassis casing
  • No cracked plastics or missing cosmetic items
  • Possibility of very slight wear marks on the trackpad and keyboard
  • Screen will have no pressure marks, dead pixels or dark patches
  • Some cosmetic restore paint may be used which is visible/noticeable
  • Possible minor cosmetic damage to cooling vents

Grade B

Well-used condition with cosmetic imperfections. The laptop will be in fully functional condition but is likely to have noticeable cosmetic defects which includes dints, scratches, chips and other imperfections.

  • Possibility of dents/indentations but no bigger than 1cm in diameter
  • May have deep and clearly visible scratches on the chassis casing
  • Possibility of cracked plastics or missing cosmetic items but which don’t affect functionality
  • Screen may have a single pressure mark and/or up to 10 dead pixels
  • Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel
  • The lid closing latch may be broken or missing
  • May have shiny keys or trackpad and clear signs of keyboard use

Monitors & All-In-One Desktop Pcs

Grade X

Excellent overall condition. The possibility of only the slightest cosmetic scuffs or marks due to normal use but these will be barely noticeable.

  • No dents/indentations
  • No deep or noticeable scratches
  • No dead pixels, dark patches or pressure marks on the screen
  • No cracked plastics or missing cosmetic items
  • Some cosmetic restore paint may be used but this will not be visible
  • The stand may have light scuffing but no damage or cracks

Grade A

Good overall condition. The unit may have fine scratches and scuffs which you would expect from fair wear and tear on a unit of its age.

  • Possibility of minor dents/indentations but these will be barely noticeable
  • No deep scratches but there may be minor hairline marks on the chassis casing
  • No cracked plastics or missing cosmetic items
  • May have more noticeable scuffs on the stand but no cracks or damage
  • No dark patches, scratches or pressure marks on the screen
  • May have up to 5 dead pixels on the screen
  • Some cosmetic restore paint may be used which is visible/noticeable

Grade B

Well-used condition with cosmetic imperfections. The item will be in fully functional condition but is likely to have noticeable cosmetic defects which include dents, scratches, chips, dead pixels and other imperfections.

  • Possibility of dents/indentations on the surround no bigger than 1cm in diameter
  • May have deep and clearly visible scratches on the chassis casing and/or stand
  • Possibility of cracked plastics or missing cosmetic items but not affecting  functionality
  • Screen may have a single pressure mark and/or up to 10 dead pixels
  • Badges or logos may be missing. Possibility of minor cosmetic damage to fascia or bezel
Dell Beep Codes Explained2023-01-06T11:56:17+00:00

Dell Beep Codes Explained

Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer encountered a memory problem.

If your computer beeps during start-up:

  • Write down the beep code on the Diagnostics Checklist.
  • Run the Dell Diagnostics to identify a more serious cause.
  • Contact Dell for technical assistance.
Code Cause
1-1-2 Microprocessor register failure
1-1-3 NVRAM read/write failure
1-1-4 ROM BIOS checksum failure
1-2-1 Programmable interval timer failure
1-2-2 DMA initialization failure
1-2-3 DMA page register read/write failure
1-3 Video Memory test failure
1-3-1 to 2-4-4 Memory not being properly identified or used
3-1-1 Slave DMA register failure
3-1-2 Master DMA register failure
3-1-3 Master interrupt mask register failure
3-1-4 Slave interrupt mask register failure
3-2-2 Interrupt vector loading failure
3-2-4 Keyboard Controller test failure
3-3-1 NVRAM power loss
3-3-2 Invalid NVRAM configuration
3-3-4 Video Memory test failure
3-4-1 Screen initialization failure
3-4-2 Screen retrace failure
3-4-3 Search for video ROM failure
4-2-1 No timer tick
4-2-2 Shutdown failure
4-4-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected mode
4-3-1 Memory failure above address 0FFFFh
4-3-3 Timer-chip counter 2 failure
4-3-4 Time-of-day clock stopped
4-4-1 Serial or parallel port test failure
4-4-2 Failure to decompress code to shadowed memory
4-4-3 Math-coprocessor test failure
4-4-4 Cache test failure

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