About Us

ICT Direct has been supplying the highest-quality refurbished computer hardware to schools, colleges, universities, the public sector, and the wider business community since 1997.  Our reviews show us to be one of the UK’s trusted IT suppliers (uk.trustpilot.com/review/ict-direct.co.uk), and our goal has always been to provide our customers with affordable, quality devices that don’t cost the earth. By refurbishing ex-lease business hardware, we’re able to do our bit for the planet whilst offering an appealing alternative to brand-new devices.

Based in the Ribble Valley in the heart of Lancashire, we have steadily grown since our founding in 1997, with a small team and a tiny warehouse to become a bustling company of nearly 100 team members and a vast 35,000 square foot warehousing complex.

We understand that IT procurement is particularly difficult.  Especially right now.  And here at ICT Direct, we want to make this process as easy as possible for you.

As an ICT direct customer, you’ll receive a dedicated account manager from day one.  You’ll be able to call them or email them directly, and they’ll be your point of contact for all sales and support queries.

We have a deep understanding of how school procurement works, and our expert team are available to provide advice, quotes and support as needed.  We have our own in-house dedicated support team on hand to offer advice and assistance should any issues arise.  We are also on the government approved Everything ICT framework, should you require a formal process.

We want you to have confidence in the devices you purchase from us, so from the start, all our Windows desktops come with 3-years, and our Windows laptops 2-years of coverage under our industry-leading next-day Advance Replacement Warranty. But it doesn’t end there. We value repeat business – our customers tend to stay with us for decades – and we want you to feel confident ordering from us again and again. So, as a thank you for your continued support, after £5,000 in sales over 12 months, we’ll invite you to join our managed account programme.
Managed account customers benefit from early access to incoming stock and special extended warranties offered free of charge as follows:

Refurbished Desktop PCs: 5-Year Advance Replacement Warranty
Refurbished Laptops: 3-Year Advanced Replacement Warranty

As a school, we know you’ll have specific requirements, and we’re here to help make sure they’re met. We can provide hardware hash IDs for enrolment into Microsoft Intune.  We’re happy to work with you regarding custom BIOS configurations, pre-installation, and custom imaging.  We can also provide you with copies of all serial numbers for your order ahead of delivery, so you can get your asset logs updated.

We can also help with other devices, being the leading UK supplier of large volumes of quality refurbished Chromebooks of identical specifications and generation, and we can offer the very best prices and most configuration options for a wealth of refurbished servers, from a small tower for a primary school to powerful rack servers with NVIDIA machine-learning GPU cards.

More than 30 years of trading has given our purchasing team the best possible book of contacts; we’ve made deep connections right across the world.  We’re able to buy cheaper stock in higher quantities, and we pass this benefit on to our customers through lower pricing, guaranteed matching devices, and an inventory of components and spare parts that is unrivalled.

ICT Direct has been refurbishing devices for school use for over thirty years, and we’ve become industry experts and leaders in the field.  We use a strict internal grading system to categorise our devices, and our refurbishment team are experts at rework and repair.  The Grade A devices we offer are of superb quality, often looking and feeling like new.  Even customers looking to save money by purchasing our B-grade stock have been surprised by the quality of devices they received.

Our large team and sizeable production facilities mean we’re among the best placed to refurbish and stock vast quantities of computer hardware for rapid dispatch and delivery to wherever you need it.

As part of our drive for consistency and high quality across the business, ICT Direct are certified to ISO9001 for quality management systems.  So, you can be sure that we’re taking the best care of your order and are ready with the best support should you need us.

In a world where we need to be careful to protect our environment, buying refurbished computers is inherently green.  But we can all do more, and that is why ICT Direct are certified to ISO14001, the leading international standard for Environmental Management Systems.  Our actions cannot negatively impact our environment without mitigation, and we cannot work with supply chain partners who don’t also conform to this.

Here at ICT Direct, we are a zero-waste-to-landfill organisation.  Each year, 97% of everything we purchase makes it into the hands of a customer.  Guided by our ISO14001 commitments, the rest is broken down into usable spare parts and components or sent away to be responsibly recycled into raw materials here in the UK.

When you buy a refurbished Desktop, Laptop, Chromebook or Server from ICT Direct, you can be sure you’re helping do your bit to make our world a nicer place for everyone.
We can provide you with reporting on our own environmental progress to log against your own green commitments.

ICT Direct are regulars on the conference and trade show circuit.  You can meet our team on the road at the ICT for Education (www.ictforeducation.co.uk) conferences, the yearly Edugeek.net Edit conference and in particular at the annual Bett Show (uk.bettshow.com/exhibitors/ict-direct) event in London.

We are registered BESA Members (www.besa.org.uk/supplier/ict-direct) and proud sponsors of the Edugeek forum for IT professionals.

ISO Certification confirmation

https://certcheck.ukas.com/certified-entity/d86937b0-64d5-53ef-b8b4-1cf050e09186

Company Details

ICT Direct is a trading name of 1st Technologies Ltd. Company No: 03462263. Registered in England & Wales.
Unit X Bee Mill Preston Road, Ribchester, Preston, Lancashire, PR3 3XL. No: 696 2894 67.

Tel: 01254 8209809
Email:sales@ict-direct.co.uk